Wednesday, May 6, 2009

This is not good customer service, Mr. Steinbrenner

I am late on this but I just cannot keep up with everything.

Monday night, the start of the Yankees game was delayed due to rain with the game eventually starting around 9:20. Apparently some time prior to this, hundreds of fans had left the stadium assuming that there would be no game with some saying they only did so after being told by Yankees employees that there would be no game that day due to the weather. Once the 9:20 start time was announced, hundreds of fans still outside naturally attempted to reenter the stadium to watch the game that they paid for only to be refused and told that the team has a firm no-reentry policy so fans were not let back in the stadium. Apparently, fans were directed to a customer service window which was locked. (JUST GET THEM AWAY FROM THE GATES!)

Some quotes from the "victims" on the sidewalk from the New York Daily News:

"We talked to the security personnel, who said there was zero chance they were going to play the game" said Tom Stuart, a 27 year old from Astoria who waited out most of the rain delay before leaving with his girlfriend. "We spent three hours drinking beer - you can't drink much because they're 10 bucks a piece (Priceless but now back to programming) - now they're going to play a game in front of 35 fans." (The stands did look pretty empty from what I saw on television)

"I built this Stadium and they won't let me in it," a man wearing a local union jacket said before storming off.

"We're part of hundreds of people, if not thousands," said Martin Watson, a 39 year old New Yorker who spent $800 for four tickets and tried to reenter through Gate 6. "This is not fan-friendly. This is B.S. You pay money for a top-of-the-line franchise, and you get bottom-of-the-line customer service."

The Yankee response: GO HOME PEOPLE!

Great stuff; well not for the people on the sidewalk but.......you know what I mean.

1 comment:

Mark Aubrey said...

I watched a bit of that game on TV. There seemed to be more seats than fans. Yankees management and how they've dealt with seating (prices to re-entry) has been lackluster so far this season.

Wait, maybe they wouldn't let the fans back in knowing that the team would end up losing.

Another reason I'm not a fan of the Yankees.